A good candidate for a career in customer service will have great listening, communication, and phone skills, and should excel at problem-solving, documentation, resolving conflict, analysing information, relationship building, and multi-tasking. Many customer service jobs are entry-level positions, with the potential for growth in supervisory and management capacities.
Most customer service positions require a high school diploma and familiarity with computers. Many will provide on-the-job training. For management positions, a college degree or experience is required, and excellent communication skills and customer orientation are necessary. In a customer service position, you will interact with customers to provide information, handle complaints, and process orders.
Here is a sampling of the types of jobs available in customer service. Depending on the position and the company, you may be able to work remotely for some of these jobs. For most positions, being able to work flexible day, evening and weekend jobs is a plus.
DEPENDING TO THE DEGREES AND SKILLS, THE PERSON WHO GRADUATES FROM THESE COURSES CAN WORK AS:
- Front Office Deputy Managers Courses
- Executive Floor Supervisor
- Customer Care Manager
- Tourism Officer / Supervisor
- Client Relations Associate
- Client Services Coordinator
- Customer Service Representative
- Front Desk Associate / Receptionist
- Member Services Specialist
- Patient Care Coordinator
- Social Media Customer Care Associate
- Technical Support Representative
- Cashier
- Retailer
- Reservations Agent
- Reservation Supervisor
- Guest Service Agent
- Drivers
- Doorman
- Bell Desk & Concierge
- Guest Service Center Agent
- Call Centre Agent
- Area manager/District manager
- Brand manager
- Call centre manager
- Retail buyer
- Retail manager
- Retail merchandiser
- Travel agent
- Shop manager